Why not just make a self-service UI where the customer activates the ONT via their account information?It’s not that simple.
We need a tech because they have access to a web app with privileges to activate the ONT via MAC or some sort of other authentication? Why can't Verizon just ship the new ONT to the customer and have them swap it with clear instructions? This assumes OLT and cabinets have NGPON-2 technology enabled. All discounts apply as long as Verizon provides & you maintain both services & both services remain enrolled in Mobile + Home Rewards. w/Verizon Unlimited with Fios Gigabit Connection plans: $10 /mo. Mobile + Home Rewards: Get rewarded when you combine Verizon Wireless Unlimited and Fios Gigabit Connection plans. If you change your Fios Gigabit Connection service, router ($15/mo.) and extender rental ($5/mo.) charges are no longer included, but may be added for an extra $20/mo.
Additional extenders available to rent for $10/mo. Self-install includes one router, and if requested by customer, one extender. Wi-Fi extender provided during or after installation if recommended after Wi-Fi performance analysis by Fios Tech or upon customer request. value Whole-Home Wi-Fi: Whole-Home Wi-Fi includes one Fios router and Wi-Fi extender rental. Whole-Home Wi-Fi: Router rental included + Wi-Fi extender provided (if recommended/requested). Ideal for a virtually seamless entertainment experience. If you’d like to reschedule before your reminder, call 1.800.VERIZON.įollow our experts on Facebook and Twitter for more provider resources, moving hacks and home service shopping tips.This is what you get with Gigabit Connection 2.0
You’ll get a reminder email a couple of days before you’ve scheduled your service transfer, and you’ll be able to request an appointment change. It’s fine! Verizon wants your move to go as smoothly as possible. What if I need to change my move-in date? Verizon recommends a two-week lead time before setting up your service transfer. Complete your online transfer form and a representative from Verizon will reach out to the current resident at your new address to make arrangements for service disconnection. However, the current resident at your new address must have already disconnected their old services before yours can be installed. Can I activate Verizon services at my new address before I move in? Same-day appointments can be made based on availability. Select your date from a list of open appointments and you’ll receive a confirmation email within 24 hours. Once you place your online transfer request, you can schedule your installation date for the next available weekday or weekend appointment. How soon can I get Verizon services at my new address? Call now to speak to an expert about what’s available in your area and to schedule your new services today. If Verizon services are unavailable at your new address, you’ll need to locate a serviceable provider in your area before your move. What if Verizon services aren’t available at my new address? Talk to a Verizon representative today to find out whether you need to return your equipment and how you can do so. If it requires new equipment, you’ll need to return your devices. If services at your new address require the same equipment as service at your existing location, you may be able to take your devices with you. Do I need to return my existing equipment to Verizon? A representative will process your form and reach out to schedule your installation and move at a time that works best for you. Frequently asked questions about moving Verizon services How do I let Verizon know that I’m moving?įirst, log in to your Verizon account online and then submit a service transfer request. If you’d rather leave it to a professional, you can arrange for a technician to come out at your earliest convenience. If self-installation is an option for you, Verizon will send you a kit with instructions and pictures. You’ll be able to self-install your Verizon Fios services at your new address if the home has already been wired to accommodate a fiber-optic network.
Professional installation by a Verizon Fios technician will cost a one-time fee of $99 and will only be necessary if fiber-optic wiring is not already set up at your new residence. However, you experience moving charges in the form of installation fees if you’re unable to self-install. Verizon Fios transfer feeĪt this time, Verizon does not charge a fee to transfer your services from one address to the next. But what are the fees associated with your move and how can you make your transfer as cost-efficient as possible? See a breakdown of what you can expect on your next Verizon monthly bill after you settle into your new place.
When it’s time to move your Verizon Fios services, it’s as easy as filling out the online transfer form and scheduling your installation.